Terms and Conditions

By dining at Han’s Buffet, you agree to abide by the following Terms and Conditions. These terms are designed to ensure the comfort, safety, and fairness of service for all our guests. Please read them carefully before making a reservation or dining with us.

1. Storage of Credit/Debit Card Data

Han’s Buffet uses an external third-party provider that is fully PCI-compliant to securely store customer card details.
Card details are held temporarily on their system and are deleted once the booking has been fulfilled.
This process is conducted in accordance with the Data Protection Act 1998.

2. Reservations

Han’s Buffet accepts a limited number of reservations to ensure availability for walk-in guests at all times.
For large group bookings, a deposit is required to secure the reservation.
Failure to cancel your booking, or notify us of a reduction in party size at least 24 hours prior to your reservation, may result in a charge of £5 per person to the card on file.
A deposit is required for reservations of twenty (20) or more guests.
We do not accept phone payments, so customers must visit the restaurant to make the deposit. Please contact info@hansbuffetbasingstoke.co.uk for more details.
Reservations will be held for a maximum of fifteen (15) minutes beyond the scheduled time. Thereafter, the reservation will be considered void.
Han’s Buffet will make every reasonable effort to accommodate late arrivals as soon as possible.
Guests are requested to notify the receptionist immediately if members of their party are delayed.
During peak periods, table reservations are subject to a maximum seating duration of one (1) hour and thirty (30) minutes.
Guests must present a printed copy of their booking confirmation, or evidence of the confirmation on a smartphone or laptop. Where applicable, a deposit receipt must also be provided.

3. Pricing and Payment

Buffet pricing is fixed per person and is non-transferable.
Children under 150cm are charged the child price.
Infants up to three (3) years old eat free.
Last entrance is thirty (30) minutes before closing time.
Children’s pricing is determined by age (or height, if specified by the restaurant). Proof of age may be required.
Service charges, where applicable, will be clearly indicated on the bill.
Accepted payment methods include cash and card payments.

4. Food and Beverages

No food or beverages other than those supplied by Han’s Buffet may be consumed on the premises.
Customers celebrating special occasions may bring their own cake, subject to prior approval by the restaurant manager, which must be confirmed on the booking confirmation.
The use of party poppers, confetti, silly string, or similar items is strictly prohibited.
Guests are encouraged to take only what they can reasonably consume. Excessive food wastage may result in an additional charge.
Plates of food may not be shared with guests who have not paid for the buffet.
Buffet pricing is for dine-in only. Food may not be taken away unless purchased separately, at management’s discretion.
As an all-you-can-eat buffet, all guests are required to pay for entry. Guests who do not eat are not exempt from payment.
Han’s Buffet does not provide a “drinks only” service, as there is no separate bar area for non-dining guests.

5. Special Dietary Requirements

Allergen information is available at reception. Guests should request an allergen guide from a member of staff.
While every effort is made to avoid cross-contamination, ingredients may be manufactured in facilities handling other allergens. Traces may therefore be present.
Han’s Buffet offers a wide selection of vegetarian dishes suitable for both vegetarian and vegan guests. However, the restaurant is not a vegetarian establishment and does not represent itself as such.
Han’s Buffet is not a halal-certified restaurant. However, certain meats, particularly those prepared by specialist chefs in the Indian section (e.g., chicken and beef), are sourced from halal suppliers.

6. Conduct and Behaviour

Guests are expected to treat staff and fellow customers with respect at all times.
Han’s Buffet reserves the right to refuse service or remove any guest(s) engaging in abusive, disruptive, or inappropriate behaviour.
Children must be supervised by a responsible adult at all times.

7. Health and Safety

Guests must use the serving utensils provided when selecting food from the buffet.
Personal containers, cutlery, or plates may not be used for food service.
For hygiene reasons, guests are requested not to return uneaten food to the buffet counters.

8. Alcohol Service (if applicable)

Proof of age may be required when ordering alcoholic beverages.
Han’s Buffet reserves the right to refuse the sale of alcohol to any guest deemed intoxicated or underage.

9. Cancellations and Refunds

Deposits are non-refundable unless the booking is cancelled within forty-eight (48) hours of the reservation time.
Payments for uneaten meals or partially consumed meals are non-refundable.
Refunds for payments made in error will be processed at the discretion of management.

10. Promotional Offers

Discounts, vouchers, and special offers cannot be combined unless explicitly stated.
All promotional offers are subject to validity dates and times, which will be specified by Han’s Buffet.

11. Lost and Found Property

Han’s Buffet does not accept responsibility for the loss, theft, or damage of any personal belongings on the premises.
The restaurant does not provide cloakroom facilities and cannot accept responsibility for valuables. Guests are advised not to leave belongings unattended while selecting food.
Han’s Buffet does not accept liability for damage to personal electronic devices or valuables caused by spillages or accidents.
The restaurant will make reasonable efforts to return lost items to their rightful owners within seven (7) days. Items not claimed within this period may be disposed of responsibly, including donation to registered charities.

12. Right to Refuse Service

Han’s Buffet reserves the right to refuse service to any individual or group whose conduct is deemed disruptive, abusive, or in violation of these Terms and Conditions.
This includes, but is not limited to, inappropriate behaviour towards staff or other customers, intoxication, and non-compliance with restaurant policies.

13. Limitation of Liability

To the fullest extent permitted by law, Han’s Buffet shall not be held liable for any direct, indirect, incidental, or consequential loss or damage arising from the use of its premises, services, or facilities.
Nothing in these Terms and Conditions shall limit or exclude liability for death or personal injury caused by negligence, or for any matter which cannot legally be excluded.